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Store Policies

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.

Return / Refund Policy

Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods and inform us within seven days of your receipt of the goods, we will arrange to collect them (the whole order) and give a full refund. Or we will exchange items if they are faulty on delivery to you and we are notified within 10 days of the customers receipt of the product. All products to be returned must be carefully repackaged in their original packing.

We do not accept returns on FTA receivers, OTA antennas and IPTV systems. We will exchange any unit that is defective on arrival (DOA) within 5 business days.In order to exchange a unit, you would need to email us the receiver model and serial number. The customer is responsible for return shipping cost on all exchanges.

ALL THE FTA RECEIVERS ARE MADE FOR FREE TO AIR USE ONLY AND IS WARRANTED ONLY AGAINST MANUFACTURER DEFECTS FOR SUCH USE. ANY "HACKING" OR "MODIFYING" TO ANY FTA RECEIVER THAT WE SELL WILL VOID THE WARRANTY ASSOCIATED WITH THE UNIT. ANY UNIT ATTEMPTED TO BE RETURNED THAT HAS THIRD PARTY SOFTWARE "LOADED" TO IT SUCH AS "BIN" FILES OR "HEX KEYS" WILL NOT BE ACCEPTED. ANY UNIT MODIFIED IN ANY WAY, SHAPE OR FORM AUTOMATICALLY VOIDS YOUR WARRANTY. WE DO NOT SUPPORT PIRACY AND WE DO NOT WARRANTY YOUR ATTEMPTS TO CIRCUMVENT ANY SATELLITE SIGNALS THAT ARE NOT PUBLIC (FREE TO AIR 'FTA') SIGNALS.

Free To Air (FTA) satellite are satellites that carry digital channels that are not encrypted by their service providers and require no subscription nor monthly payment. They are provided free of charge by the provider and are perfectly legal to receive with an FTA receiver. There are Thousands of FTA channels available for free, in almost every language and venue type. Most notably in North America, all the major networks, and local channels as well as countless premium and High Definition digital signals.

Delivery Information

Delivery charges are calculated on a per-product basis. Please make note of the delivery charges associated with each item.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publocation. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially,and effectively.

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